Returns & Refunds Policy
At DESYRA, we want you to be happy with your purchase. If you receive a product that is eligible for return, please contact us within 7 days of delivery.
Return Eligibility
To be eligible for a return:
• The return request must be made within 7 days of delivery.
• The saree must be unused and unworn.
• The product must be returned in its original condition and packaging.
• The product should include all original tags, accessories and packaging, where applicable.
• The product must not have been altered, washed, damaged or used.
Items Not Eligible for Return
Products that have been worn, washed, altered, damaged after delivery, or returned without the original packaging may not be eligible for return.
Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact DESYRA as soon as possible after delivery.
Please provide your order details and clear photographs of the product and packaging so that we can review the issue and assist you.
Return Process
To request a return, contact us using the details below with your order number and the reason for the return.
After receiving the request, DESYRA will review the return eligibility and provide further instructions where applicable.
Refunds
Once an approved return is received and inspected, we will communicate the status of the refund.
Approved refunds will be processed through the applicable payment method or payment service provider, subject to the applicable terms and processing timelines.
Cash on Delivery Orders
For eligible Cash on Delivery orders, any approved refund will be handled through a suitable refund method communicated by DESYRA.
Return Shipping
Return shipping arrangements and any applicable return shipping charges will be communicated by DESYRA based on the reason for the return and the circumstances of the order.
Important
Please do not send a product back before contacting DESYRA and receiving return instructions.
Contact Us
DESYRA
Email: desyrawellness@gmail.com
WhatsApp: +91 88666 88660
Website: https://desyra.in